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Citizens Advice Bureau has issued statements criticising some mortgage and secured loan providers who, it believes, are failing to give borrowers a fair chance. 

Sue Edwards, head of policy with Citizens Advice, commented, “We are continuing to see high numbers of people coming to see us with mortgage and secured loan arrears. Yet in too many cases lenders are still not doing everything they can to help borrowers in trouble, piling on extra charges, not negotiating with borrowers to come to a workable solution over repayment arrangements and using court action as a first rather than a last resort.” S

he added that those providing secured loans and mortgages should consider all options when dealing with people who are having difficulty meeting their repayments, “To prevent the mortgage crisis deepening, it is vital that all lenders do everything in their power to help people avoid losing their homes: treating borrowers in arrears fairly and sympathetically, being willing to negotiate with borrowers in trouble and only using court action as a last resort.” 

She also said that the government should to take action to “strengthen safety nets for homeowners at risk.”